Customer Support Sales Hero

Customer Support Sales Hero

Alpkit

This hero is the voice of Alpkit and loves engaging with our customers and hearing about their stories. They are warm and relatable and speak enthusiastically and are knowledgeable about our products – they aren’t afraid to ask the customer questions to work out the best product for their needs. They’re a pro at making tea or coffee and making the customer feel part of the family.

Location: Alpkit HQ - Nottinghamshire
Contract: Permanent
Duration: Part Time
Salary: Dependant on experience

Responsibilities

Hours: 24 hours per week with 1/2 hr paid breaks during the day and 1/2 hr unpaid lunch.

Location: Work is based at our HQ in Nottingham.

Pay: Dependent on experience.

Role outcomes:

  1. Help grow our community that loves and connects with the world’s wild places
  2. Share passion and expertise for outdoor products with our customers

Role outline:

  • Providing fast, accurate, personal responses to customer emails, live chats and phone calls
  • Chatting with customers in the Alpkit Showroom
  • Update and maintain the accuracy of online information
  • Interact with Alpkit social networks
  • Working with our order management and payment systems to place and amend orders
  • Work with Content Team to ensure customer queries are handled in the web content, store POS
  • Work with Buying Team to ensure communication of stock requests & maintaining up to date info of incoming products and new stock
  • Keeps up to date with product development
  • Keeps immersed in industry updates to ensure the team are up to date with the latest updates
  • Works with store teams to ensure consistency of knowledge & service across locations
  • Works with the factory to process to custom orders
  • Works with Marketing Team to ensure the showroom is up to date in the presentation of products and campaigns
  • Use website & social media to share the great work and customer experiences

Skills/Experience

Skills:

  • Strong technical understanding of outdoor products and their use
  • Computer literate with the ability to use Word, Excel, & Mac based apps
  • Fluent in written and spoken English
  • Excellent organisation and time management skills

Nice but not required:

  • Experience using Khaos Control software
  • Fluency in additional languages, especially French, Italian, Spanish or German

Personal Attributes:

  • Confident and optimistic
  • Natural salesperson
  • Passionate about outdoor products and enjoy talking about them
  • Flexibility to pick up work in other areas of Customer Support when busy
  • Affinity towards Alpkit ethos and products
  • Motivated to develop skills, knowledge and role
  • Enjoy being part of a team
  • Self-starter/problem solver
  • Strong attention to detail

How to apply

Interested?

Send your CV and cover letter detailing why you want to be our Sales Hero to ashleigh@alpkit.com