Customer Services Representative

Customer Services Representative

Mammut

Mammut is a well established, innovative and industry leading Swiss Mountain Sports brand positioned at the premium and technical end of the market. Based in central Manchester –the Mammut UK team currently have an exciting opportunity to join us in a full-time position as a Customer Services Representative.

The job will involve: 

  • Responding to customer queries and requests (B2B and B2C) via telephone and email in a helpful and respectful manner
  • General administration duties as required
  • Preorder and in-season reorder entry, allocation and management via an integrated ERP system -training will be provided but prior experience of using an ERP is essential
  • Reporting on the current season orderbook to identify orders for shipping and to provide feedback on potential availability issues
  • Liaising with the logistics team to ensure that deliveries are made efficiently, accurately and inline with customer expectations
  • Liaising with and assisting the finance team when required
  • Receiving and booking in warranty returns before following a defined processes through to completion
  • Liaising with our customer services and the repair centre in Germany where necessary in order to coordinate warranty/repair cases and secure payment where required
  • Building and maintaining close working relationships both internally with Mammut colleagues and externally with customer accounts

The successful candidate will meet the following criteria:

  • Possess excellent verbal and written communication skills
  • Have extensive experience with all aspects of customer service
  • Able to problem solve and devise creative solutions quickly and to the satisfaction of customers
  • Be computer literate (particularly with Microsoft Excel) and have previous experience of using an ERP platform (Ideally Microsoft Dynamics)
  • Have a good basic understanding of technical outdoor products

The successful candidate will have the following characteristics:

  • Excellent relationship building skills and an ability to work as part of a diverse team
  • Self-motivation and an eagerness for personal development and acquisition of new skills
  • Excellent organisational skills and an ability to work independently whilst managing and prioritising a large number of tasks simultaneously
  • A keen eye for detail and ability to spot anomalies and pertinent information within large volumes of data

In return we can offer:

  • A competitive salary and benefits package including a company pension scheme
  • A professional and friendly work environment based  in a vibrant city centre location within easy reach of Piccadilly train station
  • Access to generous staff purchase prices on all products (for personal use only)

 

 

Location: Central Manchester
Contract: Permanent
Duration: Full Time
Salary: Competitive

Applications for this role have now closed.